Returns & Refunds

Beyond The Drive · sole trader · ABN 35 790 205 078 · Last updated 14 November 2026

This policy covers products bought from the Beyond The Drive online shop. Nothing here limits your rights under the Australian Consumer Law (ACL), including the consumer guarantees that cannot be excluded.

1. Change of mind returns

If you change your mind, you can return a shop item within 14 days of delivery. To be accepted, the item must be:

• unused, unworn and unwashed
• in its original packaging, with any tags still attached
• returned with your order number

You pay the cost of return postage for change of mind returns. We recommend a tracked service, as we can't refund items that don't reach us. Original shipping costs are not refunded for change of mind returns.

2. Faulty, damaged or incorrect items

If your item arrives faulty or damaged, or isn't what you ordered, let us know as soon as you can. We will repair, replace or refund it as required under the ACL, and we cover the return postage. Please include photos of the issue when you contact us.

3. Items that can't be returned for change of mind

• Drive Experience Day bookings (see our Event Terms & Conditions)
• Gift vouchers
• Items that have been used, worn or damaged after delivery

4. How to return an item

Email office@beyondthedrive.com.au with your order number and the item you'd like to return. We'll reply with the return address and next steps. Please contact us before sending anything back.

5. Refunds

Once we receive and check your return, we'll refund the item to your original payment method within 5 business days. Your bank may take a few extra days to show the refund.

6. Exchanges

Want a different size or colour? Email us within 14 days of delivery and, if it's in stock, we'll arrange an exchange. The same conditions as change of mind returns apply.

Contact

Beyond The Drive · office@beyondthedrive.com.au

Beyond The Drive is an independent business. It is not affiliated with, endorsed by or sponsored by Jaguar Land Rover Limited, JLR or Land Rover. Land Rover and DEFENDER are trademarks of their respective owners.